FAQ - Frequently asked Questions and Answers
Why shop with us? Why shop with us?
How can i order an item? How can i order an item?
What kind of payments do you accept? What kind of payments do you accept?
Is it safe to order and pay online in your shop? Is it safe to order and pay online in your shop?
Why was my credit card transaction denied? Why was my credit card transaction denied?
What is the shipping cost? What is the shipping cost?
Do you offer free shipping? Do you offer free shipping?
How can i track my orders shipment? How can i track my orders shipment?
What is your return policy? What is your return policy?
Do you offer customer discounts? Do you offer customer discounts?
Do you offer wholesale discounts? Do you offer wholesale discounts?
Do you offer custom smaller or larger sizes? Do you offer custom smaller or larger sizes?
How to use a gift certificate or a discount code? How to use a gift certificate or a discount code?
How to use the wishlist? How to use the wishlist?
How can i get a new password? How can i get a new password?
How can i change my account information? How can i change my account information?
Why have i not received the welcome and/or order update e-mails? Why have i not received the welcome and/or order update e-mails?
How do i return an item? How do i return an item?


That is usually caused by 1 of 2 possible reasons.

1. You used mistyped or used an invalid email address during the registration/order process.

In such a case contact our customer service, providing your name, address, order details and a valid e-mail address to get the problem corrected.

2. The emails have been caught in your email accounts spam filters. (This is usually the case for those using Hotmail, MSN or AOL email accounts)

In such a case check your email accounts spam filter for emails from us, and if you find them make sure that you mark them as not spam and/or add them to your email white list.

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