FAQ - Frequently asked Questions and Answers
Why shop with us? Why shop with us?
How can i order an item? How can i order an item?
What kind of payments do you accept? What kind of payments do you accept?
Is it safe to order and pay online in your shop? Is it safe to order and pay online in your shop?
Why was my credit card transaction denied? Why was my credit card transaction denied?
What is the shipping cost? What is the shipping cost?
Do you offer free shipping? Do you offer free shipping?
How can i track my orders shipment? How can i track my orders shipment?
What is your return policy? What is your return policy?
Do you offer customer discounts? Do you offer customer discounts?
Do you offer wholesale discounts? Do you offer wholesale discounts?
Do you offer custom smaller or larger sizes? Do you offer custom smaller or larger sizes?
How to use a gift certificate or a discount code? How to use a gift certificate or a discount code?
How to use the wishlist? How to use the wishlist?
How can i get a new password? How can i get a new password?
How can i change my account information? How can i change my account information?
Why have i not received the welcome and/or order update e-mails? Why have i not received the welcome and/or order update e-mails?
How do i return an item? How do i return an item?


If you are not completely satisfied with your purchase, simply return the item or items along with your return trakking number (RMA) to us in their original condition* within 14 days of receipt.

We will issue a refund or exchange the item for a different size / colour if preferred. Lingerie and Swim Wear are non-returnable for hygiene reasons.

Return or exchange an item procedure:

   1. Click on the my account link at the top of the page and log into your account using your user name and password.
   2. Go to your order history and view details of the order which includes the item(s) you wish to return.
   3. In the order details page next to the product(s) you wish to return click on the link "need to return this product?".
   4. Complete the online returns form. You will then receive further information, return address for the product(s) and your return tracking number (RMA).
   5. Return the item(s) to the provided return address quoting your RMA number.

The item(s) is your responsibility until it reaches us.

For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.

NOTE: We do not accept returns without a RMA number or returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.

Back
Contact
Continue